Shipping policy
1. Where we ship from
WOF works with international suppliers. Most products are shipped directly from partner warehouses in China, some from other international warehouses. We do not hold stock in the Netherlands. As a result, delivery takes longer than with a Dutch web shop with its own warehouse – below you'll find honest delivery times.
2. Delivery times
We ship to the Netherlands and all other EU countries. We do not ship to countries outside the EU. Delivery times in business days (Mon–Fri, excl. public holidays), counted from the confirmation of your payment:
| Destination | Total delivery time (estimate) |
|---|---|
| Netherlands | 8–17 business days |
| EU countries | 9–20 business days |
Delivery times are estimates. During busy periods (November–January, Chinese New Year) and in case of customs checks it can take longer. If it takes much longer, please contact us – we'll help you. In case of a serious delay you can cancel the order and get a full refund.
Christmas: want your gift on time? Then order no later than 30 November (Netherlands) or 25 November (other EU countries) for delivery before 24 December.
3. Shipping costs
| Destination | Cost |
|---|---|
| Netherlands | €6.95 – free from €55 |
| EU countries | €12.95 |
You always see the shipping costs at checkout, before you pay. All amounts are in euros. In some EU countries prices and shipping costs are shown in your local currency (converted from euros); the amount shown at checkout is the amount that will be charged. Orders with several items may arrive in separate parcels, at no extra cost.
4. Tracking
As soon as your order has shipped, you'll receive an email with a tracking number and link. It can take 2–5 days before tracking information becomes visible. Final delivery is handled by a local carrier (e.g. PostNL or DHL). You can also track your parcel via Track your order.
5. Customs, import duties and taxes
- EU: our prices include VAT. Import VAT and customs duties are handled as stated at checkout. Please check the summary at checkout before you pay.
6. Address and delivery problems
Please check your address carefully; changes are only possible before shipping. Is a parcel lost or does it arrive damaged? Email info@wofshop.com with your order number – we'll send a replacement or refund you. The risk only passes to you once you (or someone you designate) have received the parcel.