Frequently asked questions
Ordering & delivery
How long does delivery take? Most products are shipped directly from partner warehouses in China. Delivery to the Netherlands usually takes 8–17 business days, to other EU countries 9–20 business days. During busy periods (such as the holidays) and in case of customs checks it can take longer. You can find more information in our Shipping policy.
Will my order arrive in time for Christmas? That depends on when you order. Allow for a delivery time of 8–17 business days in the Netherlands and 9–20 business days to the rest of the EU. Want your order before 24 December? Then order no later than 30 November (Netherlands) or 25 November (other EU countries). Not sure? Email us before you order at info@wofshop.com.
What are the shipping costs? Within the Netherlands €6.95, free from €55. To other EU countries €12.95. We only deliver to the Netherlands and other EU countries. You always see the shipping costs at checkout, before you pay.
How do I track my parcel? As soon as your order has shipped, you'll receive an email with a tracking number and link. It can take 2–5 days before tracking information becomes visible. You can also track your parcel via Track your order.
Do I have to pay import duties or customs fees? Within the EU our prices include VAT; any import charges are shown at checkout. Please check the summary at checkout before you pay.
Payment
How can I pay? You can pay with iDEAL and in3 (via Mollie), credit card (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Shop Pay, PayPal and Klarna; for orders from Belgium also with Bancontact. The payment methods you see may vary by country – checkout always shows the available options. All prices are in euros and include VAT. In some EU countries prices and shipping costs are shown in your local currency (converted from euros); the amount shown at checkout is the amount that will be charged.
Returns & warranty
Can I return my order? Yes. You have 30 days after receipt to return your order without giving a reason – longer than the statutory 14-day cooling-off period. Please register your return first via info@wofshop.com with your order number. Read everything in our Return policy.
Who pays the return shipping costs? For a regular return you pay the cost of sending the item back yourself. If the product is defective, damaged or not what you ordered, we pay the costs or solve it without a return.
When will I get my money back? Within 14 days of your return notification, via the same payment method – including the original standard shipping costs. We may wait until we have received the product or until you show that you have sent it back.
My product is broken or wrong. What now? Email us as soon as possible at info@wofshop.com with your order number and a few photos. We offer free repair, replacement or a refund. All our products come with the statutory warranty (at least 2 years within the EU).
Can I cancel my order or change my address? As long as your order has not shipped yet, you can cancel free of charge or have your address changed by email. After shipping this is no longer possible; you can then return the order after receipt.
About WOF
Who is behind WOF? WOF is a trading name of SFG Trade & Construction, Deltazijde 20B, 1261 ZM Blaricum, the Netherlands (Chamber of Commerce 98793039). You can reach us at info@wofshop.com or +31 6 85679180; we reply within 1–2 business days.